1. How to request deletion
In the Ally mobile app, open Profile, scroll to the account actions, choose “Delete my account,” and confirm the permanent deletion. The request is authenticated with your active Ally session and begins immediately.
Request deletion by emailing privacy@dearally.app from the email address associated with your account. Use the subject “Delete my Ally account” and include only the information needed to identify the account.
2. Verification and timing
We may ask you to verify control of the account before deletion. We will confirm receipt and complete the request within the period required by applicable law, normally within one month for users in the European Economic Area.
3. What is deleted
- Your login account and profile identity.
- Profile and attraction-reference photos stored for the account.
- Preferences, narratives, private matching location, conversations with Ally, and connected calendar credentials.
- Active opportunities, proposals, and personal records that no longer need to be retained.
- Push identifiers and other account-linked settings.
4. Limited information we may retain
We may retain information required by law or reasonably necessary for fraud prevention, subscription and transaction records, unresolved disputes, enforcement of blocks, serious safety reports, child-protection duties, and the establishment or defense of legal claims. Retained information is restricted to those purposes and removed when no longer needed.
Encrypted backups may take up to ninety additional days to be overwritten. During that period, deleted data is not restored to normal production use.
5. Cancel your subscription separately
Deleting the app or your Ally account does not automatically cancel a subscription billed by Apple or Google. Cancel Ally Active in your App Store or Google Play subscription settings to prevent future renewal. Store refund rules and mandatory consumer rights continue to apply.
6. Deletion is permanent
After deletion is completed, you lose access to your profile, conversation history, opportunities, and dates. Data that has already been lawfully shared with a matched user, such as a date venue and time, may remain in that person’s records or device.